Handling returns and refunds Intermediate

Process a return end to end: check the order and return window, create a return label, track it back, and prepare the refund for your approval.

What you'll learn

The return steps
Keeping refunds safe

Before you start

The Grok Bot app, installed and signed in. New? See where to download it and installing and signing in.
Your store connected, either with a connector (like Shopify Merchant) or its API (see platform comparison).
A clear return policy.

1. Steps

Customer asks to return. Ask the bot: "Check order 1042: date, items, and whether it's within our 30-day window."
If eligible, create a return label through your platform or carrier (UPS, FedEx support return labels).
Draft an email with the label and instructions.
Track the return.
When it arrives, the bot prepares the refund; you approve it.

Screenshot: A return checklist: order checked, label created, in transit, refund pending approval.

2. Refunds always need you

Refunds move money. Keep a firm rule: "Never refund without my approval."

3. Keep a record

A sheet with order, reason, date received and refund amount helps spot problem products.

Ideas to try

Clothing seller.
Check if order 1042 is within 30 days and draft the return instructions.
Damaged item.
Draft an apology and replacement offer for this damaged delivery.
Tracking.
Where are this week's return packages?
Insight.
Which products get returned most, and why?

Tips

Write your policy down and give it to the bot.
Inspect returns before refunding.
Approve every refund yourself.

Facts about the Grok Bot app come from Cursor's official Grok Bot documentation. Menus and services change; if something looks different, check the official docs or ask your bot.