A live-chat bot for order status and delivery dates Advanced

A website chat bot can answer "where's my order?" by checking the order and carrier tracking, after confirming who it's talking to.

What you'll learn

Verifying the customer
Looking up order and tracking
Handing off to a human

Before you start

The Grok Bot app, installed and signed in. New? See where to download it and installing and signing in.
Your store's API and a carrier tracking API.
A website where you can add a chat widget.

1. The flow

The customer types their order number plus the order email or ZIP.
The bot checks both match before sharing anything.
It looks up the order status and tracking number.
It checks the carrier (UPS, USPS, FedEx) for the latest status and estimated delivery.
It answers in plain words.
If unsure or the customer is upset, it hands off to a human.

Screenshot: A chat widget answering "Where is my order?" with status and delivery estimate.

2. Build pieces

A small backend (for example a Cloudflare Worker) holds API keys, never the web page. See Your First Bot for the receive-think-respond loop.

3. Safety

Share the minimum: status and date, not full addresses.
Rate-limit lookups to stop guessing.
Log conversations.

Ideas to try

Plan it.
Sketch the architecture for an order-status chat on my Shopify site.
Test data.
Write 10 test conversations, including wrong ZIP codes.
Handoff.
Draft the message the bot shows when handing off to me.
FAQ.
Also let it answer our shipping-time FAQ from this page.

Tips

Never reveal data before verification.
Keep keys on the server.
Test with fake orders first.

Facts about the Grok Bot app come from Cursor's official Grok Bot documentation. Menus and services change; if something looks different, check the official docs or ask your bot.