Review monitoring and replies Intermediate
Watch for new reviews, catch low ratings fast, and draft polite replies for you to approve.
What you'll learn
- Where reviews live
- Flagging and drafting
Before you start
- The Grok Bot app, installed and signed in. New? See where to download it and installing and signing in.
- Access to where your reviews appear (store, marketplace or review app).
1. Where reviews come from
Your store's review app, marketplaces like Etsy, or Google. The bot can check those it can reach through a connector or its browser.
2. Steps
- Ask: "List reviews from the last week with rating and text."
- Set a routine:
Every morning, check for new reviews. Alert me right away about 1-3 star reviews and draft a polite reply for each. Don't post.
- Edit and post replies yourself.
3. Good replies
- Thank them, by name if shown.
- Acknowledge the issue without arguing.
- Offer a next step offline.
Ideas to try
- Café or shop.
Every morning, summarize new reviews and flag complaints.
- Trends.
What do customers mention most in reviews this quarter?
- Reply help.
Draft a calm reply to this 2-star review about late delivery.
- Thank-yous.
Draft short thank-you replies for this week's 5-star reviews.
Tips
- Never post replies automatically.
- Follow each platform's rules on review replies.
- Don't offer incentives for reviews where that's not allowed.
Facts about the Grok Bot app come from Cursor's official Grok Bot documentation. Menus and services change; if something looks different, check the official docs or ask your bot.