Sending shipping and tracking notices Intermediate

When an order ships, your bot can email the customer the carrier, tracking number and a tracking link.

What you'll learn

What a good notice includes
Building it step by step
Reviewing before sending

Before you start

The Grok Bot app, installed and signed in. New? See where to download it and installing and signing in.
Your order data (store connector or API).
Gmail, Outlook or a bot address to send from.

1. What to include

Order number, carrier, tracking number, a tracking link, and a friendly line. Keep it short.

2. Steps

Get the tracking number from your store or carrier (see the UPS, USPS and FedEx guides).
Ask the bot to draft the email:
Draft a shipping notice for order 1001 with the tracking number and link. Show me before sending.
Check the name, order number and link.
Approve the send.

Screenshot: A draft shipping email with carrier, tracking number and link.

3. Tracking links

Use the carrier's official tracking page link. Ask the bot to test the link opens.

4. Make it routine

Once drafts are reliable, a routine can prepare notices for new shipments for you to approve in one go. See also Emailing tracking numbers to customers.

Ideas to try

Etsy-style seller.
Draft shipping notices for every order I marked shipped today.
Handmade gifts.
Write a warm shipping email template with a thank-you line.
Customer question.
A customer asked where their order is; find the tracking and draft a reply.
Check.
List shipped orders this week that never got a notice.

Tips

Copy-paste errors in tracking numbers are common; check them.
Send from an address customers recognize.
Many store platforms send shipping emails already; avoid duplicates.

Facts about the Grok Bot app come from Cursor's official Grok Bot documentation. Menus and services change; if something looks different, check the official docs or ask your bot.